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Students of Care and Concern

Within Housing and Residence Life, “Students of Care/Concern” encompasses situations where there is a care and/or concern about a student’s overall or specific well-being.

If someone poses an immediate threat to themselves or others, please report the concern directly to the University Police Department (911, or 904-620-2800).


Some concerning behaviors that someone would want to report to a Housing and Residence Life staff member may include any of the following (this list is not exhaustive) (click on the topics below for each list):

  • Physical Behavioral Concerns

    Physical Behavioral Concerns

    • Death of a loved one
    • Dramatic changes in energy levels
    • Worrisome changes in hygiene/appearance
    • Misuse of alcohol
    • Suspected or known substance abuse
    • Sick/injury
    • Significant weight changes
    • Suspected eating disorder or disordered eating
    • Encounter or exposure to altercation (physical, verbal, etc.)
    • Involved in an accident
  • Emotional Behavioral Concerns

    Emotional Behavioral Concerns

    • Expressions of hopelessness or worthlessness
    • Direct statements indicating distress
    • Anxiety
    • Experience with suicidal ideation
    • Impulsiveness
    • Fearful behavior
    • Disruptive behavior
    • Grieving/sadness
    • Relationship issues
    • Inappropriate emotional outbursts
    • Bizarre/unusual behavior
    • Exaggerated personality traits
    • Increased irritability
    • Aggressive behavior
    • Increased apathy
  • Academic Behavioral Concerns

    Academic Behavioral Concerns

    • Deterioration in quality of academic work
    • Disturbed writing/content
    • Disorganized or erratic performance
    • Drop in grades
    • Inability to concentrate
    • Late work
    • Procrastination
    • Repeated absences from class/work
    • Plagiarism
  • Other Concerns

    Other Concerns

    • Threatening/coercive behavior
    • Stalking
    • Family problems
    • Hazing concerns
    • Financial concerns
    • Arrest or incarceration
    • Victim or perpetrator of sexual violence
    • Victim or perpetrator of hate crime

Care and Concern

If you answer “yes” to any of the questions below, we encourage you to report a student of care/concern:

  • Are you concerned about the well-being of the student?
  • Have you noticed a change in the student’s behavior?
  • Is the student experiencing multiple levels of distress?
  • Is the student’s communication unusual or concerning in nature?
  • Is the student causing disruption on campus or in their living environment?
  • Is the student not meeting basic personal needs?
  • How to Report a Student of Care/Concern to Housing and Residence Life

    Residents can report a situation regarding a student of care/concern to any of the following:

    • Resident Assistant (RA) of their area
    • Learning Community Assistant (LCA) of their Living-Learning Community (LLC), if applicable
    • Assistant Residence Life Coordinator (ARLC) or Residence Life Coordinator (RLC) of their area
    • Any of the three Welcome Desks
      • Clubhouse Welcome Desk
      • Fountains Welcome Desk
      • The Flats at 九色视频 Welcome Desk
    • The Main Housing Office
    • For roommate-related concerns, please review the HRL Roommate Resources page.
    • Anyone can report a student of concern to the Dean of Students office to their Care Services Team.
  • What happens after a report is made?

    Depending on the nature and severity of the concern, Housing and Residence Life staff may proceed with any number of the following:

    • Attempted outreach to the student of concern (email, phone call, and/or in-person)
    • Attempted outreach to the reporting party for additional information (email, phone call, and/or in-person)
    • Consultation with and/or referral to Campus Resources, such as: UPD, Dean of Students, EOI Office, Counseling Center, etc.

    Please note that due to FERPA and privacy reasons, the reporting party may not be informed of the outcome of a student of care/concern situation.

  • What do I do if I receive outreach as the student of concern?

    A Housing and Residence Life staff member may reach out to you to check on how you’re doing, if you would like to meet and discuss things further, and/or if you would like help connecting to campus or community resources. You may receive outreach from a few different campus entities at one time regarding the same or similar concerns.

    We encourage you to Housing and Residence Life staff member know if you would like to connect further, if you would like help connecting to any resource, and/or if you are currently plugged in with the most appropriate resource(s) to assist you. Our goal is to make sure you are safe and are getting any of the help you may need/want!

  • What type of supportive measures can be offered?

    Housing and Residence Life takes a variety of approaches to support residents, guests, and staff. Depending on the person(s) involved and the situation at hand, we may implement any combination of the following: 

    • Reporting
    • Follow-Ups
    • Referrals to campus and/or community resources
    • Mediations
    • Modifications to Roommate Agreements
    • Room Changes
    • Temporary Accommodations

Dean of Students Office – Care Services

The Dean of Students Care Services Team reviews and connects with students, assessing situations and elevating care levels.

  • The SOS Referral Form is available for anyone to complete to report concerns about another student.
  • The form is routed to the DOS Care Services Team for review. They utilize information provided and circumstances impacted by the student to determine the most helpful course of action for the student as well as for the impacted community.

Nesting Place Program

  • The Nesting Place Program supports students approved through homeless tuition waiver or Department of Children and Families tuition waiver.
  • The Nesting Place Program works closely with Housing and Residence Life as well as the Financial Aid Offices, among other campus resources.

Exceptional Withdrawal Process

  • Students can explore an exceptional withdrawal, a petition for academic withdrawals due to physical or mental health illness.
  • Information can be found on the Dean of Students website.

Medical Amnesty Program

  • The Medical Amnesty Program encourages students to seek medical assistance for substance use. The focus is on well-being rather than disciplinary actions. 
  • Information about the Medical Amnesty procedures and FAQ can be found on the Dean of Students website.

Alternative Dispute Resolution (ADR)

  • Alternative Dispute Resolution, also known as ADR, is a collaborative approach to problem solving. It offers individuals a way to more fully understand the viewpoint of the other party, or parties, involved in a conflict or disagreement. It also allows for parties to come up with more creative alternatives to solving issues and is often more conversationally based.
  • More information about ADR can be found on the Dean of Students website.